Thank you for taking time to read this letter.

I would like to take this opportunity to explain why our job does not end with an OMEGA Folder Gluer installation, it is only the beginning.

When an OMEGA Folder Gluer has been installed, we, at Duran Machinery, still feel that it belongs to us and for this reason we are totally committed to follow the performance of our machines whether they are just around the corner or thousands of miles away.

The owners and operators alike are our primary concerns when engineering our machines; we guide the investor to the right folder gluer, not necessarily to the most expensive one. Our policy is to manufacture strong and reliable machines to serve for many years to come; we never sacrifice quality just because the costs are rising.

We know without a doubt that every operator wants fast, reliable, maintance-free and user-friendly machines with minimum make ready times, so we design our OMEGAs accordingly.

We listen to our customers very carefully, respect their knowledge and learn from their experience.

We never do less than our best to meet their demands; and most of all, we always do this in the least costly way, possible

All the design work and the manufacturing process are carried in house at our factory in Istanbul to provide for the targeted high quality. We are also happy to provide our committed R&D services to meet specific production requirements; every special project we realize is an addition to our pride and joy we feel for our OMEGAs.

We collaborate with the most knowledgeable, experienced and respected sales and after sales team worldwide. Our priority is to always provide for the most efficient technical support, whenever required. We do not see our technical services and spare parts supply as a profit opportunity.

These, I can say, are the main reasons why our customers return to us when they want to invest in another folder gluer. We are delighted to note their feedback about our products.

I wish to express our sincere thanks and respect for our long time collaboration with our customers who since have become our friends within this period; we take pride in the trust established in our name.

 

Sincerely,
Oktay DURAN
Chairman